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Trust and transparency

Order delivery process

Learn how digital orders are delivered and safely tracked.

Delivery timeline

  1. Payment is verified by the gateway.
  2. The order appears in your profile.
  3. When credentials are ready, the profile card shows the delivery state.
  4. Credential reveal is available only through the protected signed-in flow.

When an order needs review, open support from the order card so the order reference is included automatically.

Contact support